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Need Assistance

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Whether you're just getting started or need a little help along the way, we're here for you. Our support articles are a great place to start—they’ll walk you through the entire process of getting registered and enrolled in your courses. You can also check out our Frequently Asked Questions for quick answers to common topics. Still need help? No problem! Reach out to our support team anytime through our contact form. We look forward to assisting you!

Important Notice

When initially accessing or setting up your account, you may encounter the following error message.

Please contact the MSU Service Desk. The Service Desk is located at 108 Allen Hall and can be reached by telephone at 662-325-0631 or 888-398-6394, by email at servicedesk@msstate.edu, and via the Web at https://servicedesk.msstate.edu

If you receive this message (or a variation of it) while accessing or setting up your account, please contact the Service Desk via email at servicedesk@msstate.edu for the quickest assistance. If you prefer to call, please use (662) 325-5002.

Frequently Asked Questions

I do not remember my account information.

Your account information will have been sent to you in an email titled Mississippi State University Non-Credit Account Information. Additionally, the sender of the email will be servicedesk@msstate.edu.

You may also use our NetID Look Up tool to locate your account. If you are able to find your account with the tool, you may need to reset your password, which you can do on the Reset your NetPassword page.

If you're unable to find your email with your account information, please reach out to techsupport@distance.msstate.edu.

Support is available Monday-Friday, 8am-5pm Central.

Who can I contact with general inquiries about my courses or future courses?

You can reach us via our Contact Form, via e-mail at cce@lists.msstate.edu, or via phone at (662) 325-5002.

Support is available Monday-Friday, 8am-5pm Central.

When attempting to access my account or register for a course, I get a message asking for a Bypass Code.

If you are being prompted for a Bypass Code:

Go to netpassword.msstate.edu.
Click Generate a Multi-Factor (or Two-Factor) Authentication Bypass Code under Multi-Factor (or Two-Factor) Maintenance.
Enter your NetID/NetPassword, then click Login.
Enter your Birth Date and MSU ID Number or Social Security Number, then click Submit.
Enter the answer to your security question, then click Submit.
Your bypass code will be displayed and is valid for 24 hours.

I’ve successfully registered and purchased my course, but I do not see it in Canvas?

Please allow up to 2 hours for your course to appear in your Canvas dashboard. After that period it has not appeared, please notify us at techsupport@distance.msstate.edu.

I need to pay my invoice(s) for my course(s).

In order to pay for your invoice(s), please use the following steps:

Go to https://noncredit.msstate.edu and login.
On the Student Home page, in the leftmost menu you should see My Invoices. Select that option.
Select the checkbox for all of the courses that you are going to pay for then select Pay Selected Invoices.
Confirm the full payment amount is correct then select Continue to Payment.
Should get a Policy Confirmation screen. Check to confirm that you understand the policy, then select Continue Checkout.
You should now be on the QuikPAY page where you can enter the credit information for your courses.

I did the initial registration steps, but I have yet to receive additional information on how to access my account.

If you have not received your account information, please allow up to 24 hours from your initial registration. If after that period you have not received your account information, please contact us at techsupport@distance.msstate.edu.

I believe I previously had an account with Mississippi State University, but I do not remember my credentials.

If you believe you previously had an account with Mississippi State University, but do not remember your information, you can recover it by proceeding through creating an account as a new user.

Please refer to the Account Registration article for more information.

I have forgotten my password to sign into the registration portal and/or Canvas.

You can reset your password at https://cas.its.msstate.edu/cas/reset. Please follow the prompts to verify your identity.

If you have locked your account, please contact techsupport@distance.msstate.edu for additional assistance.

When attempting to sign into the registration portal and/or Canvas, I get an error message.

You may need to reset your password. Please use the Reset your NetPassword link at the bottom of the sign in page and try again.

If you need additional assistance, please send an e-mail to techsupport@distance.msstate.edu and a screenshot of the error message you are receiving.

Still Need Assistance?

You can reach us via our contact form. Continuing Education Staff are available Monday through Friday from 8am - 5pm.